August 2014

Take Time to Enjoy Our City Too!
There are a lot of activities for families to enjoy this summer. Here are just a few of them:
 
And remember to keep your calendar clear for our staff picnic on Friday, September 5.

Continuing sagas...
  • Late at night on July 30, the Development Review Commission voted 3-2 to deny the application for development of Block 137 (Wizer). A final decision and adoption of findings is scheduled for August 18. Decisions of the DRC can be appealed to the City Council.
  • A milestone in the WEB sale is fast approaching: the end of the buyer's "due diligence" period and the deadline for a non-refundable earnest money deposit ($250,000). Stay tuned...
Delighting Customers is the topic of a special Lake Oswego University presentation at noon on Tuesday, August 14 in Millenium Park (at the pergola). Our guest speaker is Dr. Eric Allenbaugh, a Lake Oswego resident and nationally-recognized speaker and writer on organizational leadership. Please join us, whether or not you are officially registered for LOU.

Speaking of customer service, a resident called to tell me how impressed she was by the quick and personal response they received from staff of the Engineering Department. Another resident thanked us for addressing a neighborhood issue involving hedges and right-of-way; that one involved a team approach from engineering, streets, and citizen services. Another resident told me how pleased he was with the response from a police officer and the police chief in dealing with a noise problem. A resident used the citizen request system to compliment the street department for fishing her keys out of a storm drain: "I wanted to let the City of Lake Oswego know that they have hired two outstanding employees... who truly serve the city." Complaints help us improve our services, and we know we should welcome them. But it is nice when folks take the time to let us know when they catch us doing good, too.


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